- Refunds can be requested for defective items that are larger than 1cm in size. We also offer exchanges and will cover round-trip shipping. Please contact us via Instagram (@memories.official.my) or Facebook (Memories Fashion) within 3 days of delivery.
- If you wish to exchange a product, kindly refer to our Return & Exchange policy for more information.
- If any item in your order is out of stock or has sold out, you will be notified by our customer service team via WhatsApp, Instagram or Facebook inbox. In this case, you are entitled to a refund. Alternatively, you can exchange the item for another product and we will refund the difference if the new item has a lower price.
- Please note that items purchased on sale are not eligible for refunds.
- Please note that once your order has been placed, it cannot be cancelled or refunded.
- If you encounter any missing or lost parcels, Memories will determine whether or not compensation, alteration, or a refund is necessary. Please contact us within 3 days of your parcel's delivery status being marked as 'Delivered', and we will make every effort to get in touch with the courier service for you.
- Please provide your bank account details for refunds via bank transfer or credit.
- For international shipping, refunds can only be issued as store credit. Bank transfers are not accepted.
Refund processing time frame:
- For bank transfers, expect a refund within 1-5 working days.
- For store credit, expect a refund within 1-3 working days.
- Please inbox Facebook Page: Memories Fashion / IG: memories.my.official for further details -